FAQ

1. Is it safe to buy tickets online?
   As long as the site, secured by a reputable company that verifies the information traveling over the Internet is protected, it is probably safer to buy online than over the phone. Look for the GeoTrust symbol whenever you shop online, and double check that the site starts with https once you are at a page where you are entering payment information. The "s" indicates a secure site, where information is broken up into tiny packets protected by a secure code (encrypted). This code is not put back together again until it reaches the destination securely.
   
   
2. Is your site a "secure" site?
   Yes. Box Office Canada is secured by GeoTrust. You'll see the symbol on the payment page. You may click on this symbol to verify the status of our certificate with GeoTrust at any time. GeoTrust is the leader in Internet security and scrutiny is very tight.
   
   
3. What do you do with my personal information you collect?
   We collect only what we need to process your order and contact you in the event of any event changes or cancellations. Your name, address, email address, and a daytime phone are required for these purposes. We protect your personal information carefully and never sell your information to any other companies. The promoter of the event you purchase tickets for is given your information in order to contact you about other events they do - however, no payment information is ever provided to the promoter.
   
   
4. How is General Admission different from Reserved Seating?
   General Admission seating does not guarantee you an exact seat, but rather just admission to your event. You will need to select your seating upon arrival, meaning that it is best to arrive early for best seat selection. There are sometimes several General Admission sections to choose from such as Main Floor or Balcony. Seating within each section is still selected upon arrival.
   
   
5. What happens if I forget my password?
   Email Customer Service and we will reset your password and send to you.
   
   
6. Is your charge by phone answered by a person or a machine?
   We staff our Charge by Phone center with friendly, trained customer service representatives who are there to not only sell you the best tickets, but will answer your questions. Our Charge by Phone center is open Monday – Friday 10am – 5pm (Eastern) Saturday 10am – 2pm (Eastern).
   
   
7. How/When will we receive our tickets.
   Tickets are mailed out the next business day. We send orders by regular mail. It usually takes 3-5 days to receive your order.